Персональное онлайн-обучение английскому языку с дипломированным и опытным преподавателем

1. If the Student is not in attendance within 15 minutes after the scheduled start time of the lesson, and no prior agreement has been made between Teacher and Student at least 24 hours in advance, the Teacher shall have the right to discontinue waiting for the Student. In such instances, the lesson will be considered missed by the Student and completed by the Teacher. The full payment for the lesson will be required, at a rate of 100%.

2. It is the student’s responsibility to attend scheduled lessons. In cases of emergency or force majeure (such as serious illness, natural disasters, or other unforeseen circumstances), rescheduling or a refund may be considered on a case-by-case basis. Documentation may be required to support the claims for such exceptions.

3. One class/lesson is 60-minutes. The provision of shorter class times and their rates can be discussed and agreed on upon request.

4. Payments for classes are based on 100% prepayment for a Monthly Plan chosen by Student among available payment plans posted on the website https://school-marfa.ru/#pricing in USD currency. Customized packages and their rates can be discussed and agreed on upon request.

5. The cost of classes already paid by Student is not subject to change. The cost of a lesson or a package may change, pricing information will be updated on the website https://school-marfa.ru/#pricing. Student will be notified of pricing changes by a new payment link provided by Teacher for the purchase of the next package.

6. Classes are considered to be paid from the moment Teacher receives information from the payment system used by Teacher and Student about the successful completion of the transaction.

7. The procedure and methods for transferring funds, as well as other payment terms are determined on the website https://school-marfa.ru and/or are communicated by Teacher to Student by sending an electronic message via email, instant messengers or other electronic means of communication, and are also subject to the rules of third-party payment systems.

8. Teacher is not held responsible for the exchange rates or fees that Student could incur from Student's personal bank or if there is a currency exchange fluctuation during the payment processing time.

9. If Student has one paid lesson remaining, said student is required to pay for future lessons before the start time on the scheduled day or is required by policy to inform Teacher about the suspension or the termination of taking classes.

10. The agreed schedule is valid for 2 days from the trial lesson. If Student does not fulfill payment obligations within this specified timeframe, the schedule will be canceled and upon forfeit, will be opened and then subsequently may be reserved by the students who need the same lesson time.

11. In order to reschedule or cancel a lesson, it is necessary to give prior notice to Teacher 24-hours before the scheduled time, except for emergency or force majeure (unforeseen catastrophic circumstances beyond anyone’s control). If Student fails to do so, the lesson is required to be paid at the full rate of 100%.

12. Student has the right to suspend classes for 2 weeks or less with the preservation of the schedule or to stop taking classes and resume later if they prefer (and would subsequently set a new schedule), by informing Teacher about it in advance.

13. If Student arrives late, the lesson duration may be reduced depending on the amount of time that Student is late.

14. If Teacher arrives late, and the lesson time cannot be extended for the duration of the delay, or Teacher is absent without a prior 24-hours notice, the lesson will be rescheduled at a later date, and the student will be compensated with an extra free lesson (except for emergency or force majeure reasons).

15. The provision of classes is carried out via the Internet, using software that provides audio and video communication between the Teacher and Student (preferably Zoom, or another software program if so agreed).

16. Students independently provide themselves with all technical and other conditions necessary for attending Teacher's classes online except for lessons materials.

17. The methodology and format of classes is determined by Teacher, taking into consideration Student's preferences.

18. The lesson is considered to have been conducted properly and Student has no complaints if, within 24 hours, Student does not report that he was not satisfied with the quality of the lesson through the contact form on the website at https://school-marfa.ru/#contact.

19. Teacher reserves the right to suspend the provision of lessons on weekends, on the birthday, during the New Year and Orthodox Christmas Holidays (December 20th - January 20th), Defender of the Fatherland Day (February 23rd), International Women's Day (March 8th), Day of Spring and Labor and Victory Day in Russia (May 1st-11th), and other public holidays of the Russian Federation. Furthermore, the Teacher is entitled to take up to 28 days of vacation per year (the number of vacation days is subject to change and does not include days taken for medical or healthcare-related leave). In these instances, Student may reschedule the lessons for another available time or Student’s purchased Monthly Plan may be extended to the following month.

20. Additionally, Teacher reserves the right to suspend the provision of lessons in cases of illness or other personal reasons. In such cases, Student may choose either to reschedule the lessons for another available time or to cancel them. In these instances, Student’s purchased Monthly Plan may be extended to the following month, or the payment for the remaining canceled lessons may be refunded.

21. We strictly prohibit by policy any and all recording of classes with either Zoom recording features, screen recording software, transcript written recording, an external camera and/or device, or by any other means. Student is also prohibited to distribute (publish, post on websites, copy, transfer, or resell to third parties) information and/or materials (including but not limited to intellectual property of teacher or provided written content and verbally instructed methodologies) provided by Teacher for commercial or non-commercial purposes. For violation of this policy and in case of materials or like methodologies therein are used for malicious intent: Student’s classes will be terminated with or without notice with no refund of the payment for classes previously made by Student, as Teacher reserves the right to maintain autonomy and full discretion of her resources and materials. It may only be used for personal use of Student that is actively enrolled in classes through this platform.

22. Teacher reserves the right to refuse lessons without giving a reason, or in situations including, but not limited to, the following:

a. Student misses classes and is unreachable through previously used means of communication without informing Teacher about suspension or termination of taking classes;

b. Student is routinely late for, misses, cancels, or reschedules classes (more than 2 times a month);

c. Student fails to remit payment in full, as is stated in the policy above, before the scheduled lesson start time;

d. Student does not have a stable internet connection suitable for audio and video communication or necessary technical equipment/software, or has technical problems with those and/or devices;

e. Student does not speak English or Russian at least at listener-comprehensive level in order to communicate with Teacher (only one of the languages is required.

For the full text of the Public Offer, you may read here.